FAQ'S

EMX CUSTOMZ™ FAQs

Is Shipping Free?

Shipping is free on all orders over $120 AUD at EMX CUSTOMZ™.
For orders under $120, shipping costs are automatically calculated at checkout based on your location and the size of your order.

We aim to keep shipping prices as fair and affordable as possible for all customers across Australia.

Does EMX CUSTOMZ™ Actually Ship & How Long Does Delivery Take?

Yes absolutely. At EMX CUSTOMZ™, we take pride in getting orders packed and shipped as quickly as possible. We understand how exciting it is to receive your order, so we always do our best to avoid delays and provide the best customer experience possible.

Shipping Timeframes

  • Processing Time: 1–2 business days after your order is placed
  • Delivery Time: Usually 3–5 business days after dispatch

Please note that delivery times may vary depending on:

  • Your location within Australia
  • Courier delays
  • Public holidays or peak shipping periods

Once your order has been shipped, you will receive tracking details to email provided at checkout so you can follow your package every step of the way.

We do NOT ship on weekends due to local post office closing times.

Do We Fix & Repair E-Bikes?

Yes, we do offer e-bike repairs and servicing at EMX CUSTOMZ™.

While there are some repairs, we may not be able to complete depending on the issue or bike model, we can help with a wide range of services including:

  • Motor rewiring
  • Brake bleeding
  • Full e-bike rebuilds
  • General servicing & maintenance
  • E-bike cleaning
  • Electrical troubleshooting
  • Basic part replacements

If you’re unsure whether we can repair your e-bike, feel free to contact us with photos and details of the issue and we’ll let you know how we can help.

Where Is EMX CUSTOMZ™ Located?

EMX CUSTOMZ™ is based on the Central Coast, NSW, Australia.

We proudly operate from New South Wales and serve customers across Australia with shipping and e-bike services.

What Countries Do We Ship To?

At the moment, EMX CUSTOMZ™ currently only ships within Australia.

We are working toward expanding shipping options in the future, but for now all orders must have an Australian delivery address.

Need More Help?

If you have any questions about your order, shipping, repairs, or products, feel free to contact EMX CUSTOMZ™ and we’ll be happy to help.